Trusted Access Lead, Critical Harm Operations
OpenAI · San Francisco
Frontier labremotesenior$252k–$335k
At a glance
Highlights
- Own operating strategy for Trusted Access onboarding and eligibility review.
- Build seamless customer journey from application to approval and confirmed access.
- Lead escalations and partner with Engineering to automate access workflows.
What they offer
- Equity
Ideal candidate
Senior operations leader who thrives on complex customer access problems and leading through others. You balance customer outcomes with safeguards, align cross-functional partners, and care about building scalable, high-quality services.
Requirements
- Built and run complex customer support, onboarding, access, risk, or service operations with measurable improvements
- Formal people management including hiring, development, difficult feedback and performance decisions (5+ years preferred)
- Can make defensible tradeoffs among customer commitments, safeguards, service quality and capacity
- Led work across teams without direct authority, resolving ownership gaps and negotiating commitments
Lab profile
About OpenAI
Builds safe frontier AI models and products like ChatGPT for broad benefit.
What they build
- ChatGPT
- OpenAI API
- Frontier AI models
Known for
- Frontier-scale distributed ML training
- Massive GPU fleet and data center operations
- Exabyte-scale data lakes and streaming
- AI alignment and safety research
Key facts
- Operates one of the world's largest GPU fleets
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