Trusted Access Specialist, Critical Harm Operations
OpenAI · San Francisco
Frontier labremoteSenior$189k–$280k
At a glance
Highlights
- Own the end-to-end access workflow for an assigned Trusted Access program.
- Turn recurring access issues into product, automation, and self-service fixes.
- Resolve complex eligibility escalations across Product and Engineering partners.
What they offer
- Equity
Ideal candidate
A senior operator who thrives owning ambiguous service workflows and turning messy cases into lasting fixes. You combine calm judgment under pressure with a drive to make access simpler and more reliable for customers.
Requirements
- Independently owned and improved customer support, onboarding, access, risk, or product-operations workflows
- Delivered durable improvements through product changes, self-service, automation, or partner enablement
- Exercise sound judgment when records conflict or requirements are unclear
- Comfortable investigating across customer, account, approval, and access systems
Lab profile
About OpenAI
Builds safe frontier AI models and products like ChatGPT for broad benefit.
What they build
- ChatGPT
- OpenAI API
- Frontier AI models
Known for
- Frontier-scale distributed ML training
- Massive GPU fleet and data center operations
- Exabyte-scale data lakes and streaming
- AI alignment and safety research
Key facts
- Operates one of the world's largest GPU fleets
Posted · Last seen