Web Strategist Lead

Highlights

• Shape end-to-end customer journeys across openai.com from discovery to adoption.
• Connect navigation, products, use cases and stories into cohesive web experiences.
• Turn research and experimentation into shipped improvements to site journeys.

What they offer

• Equity

Ideal candidate

Seasoned digital experience thinker who loves mapping complex audience journeys and turning ambiguity into clear, testable web experiences through storytelling and cross-functional partnership.

Requirements

• 10+ years leading web strategy, digital experience, UX or product strategy in-house, agency or consultancy
• Shaped and improved complex websites for B2B technology companies across multiple products and audiences
• Strong product judgment connecting technical capabilities to audience needs, use cases and adoption paths
• Experience with customer journeys, information architecture, navigation and content strategy
• Understand when self-service helps customers move forward and when a go-to-market conversation adds value
• Can turn ambiguous needs into clear direction and improve work through research and experimentation