Expert Support Manager (Contract, San Francisco)

Highlights

• Own the end-to-end payment path from submitted work to money landing.
• Run the support queue for onboarding, access, tooling and invoicing.
• Fix recurring issues at the cause with docs and workflow changes.

Ideal candidate

Trusted high-volume support operator comfortable owning money, invoices and sensitive data with precision. Writes calmly under pressure, works independently, and fixes root causes using AI and close teamwork.

Requirements

• 3+ years in high-volume support, operations or contractor/payroll operations serving individuals
• Comfortable with invoices, rates, approvals, corrections and underpayment conversations
• Precise under volume with track record trusted with money or sensitive data
• Clear, calm writing in professional English, including with frustrated experts
• Able to work independently and prioritize across non-overlapping time zones
• Technical confidence to debug access or environment issues before escalating
• Comfortable in evolving internal tooling and reporting bugs