Customer Success Lead

Highlights

• Lead the team turning enterprise adoption into measurable business value.
• Own retention and expansion across Enterprise, SMB, and API customers.
• Partner across Product and Sales to scale onboarding and adoption programs.

What they offer

• Equity

Ideal candidate

Hands-on CS leader who thrives in rapid growth and loves turning adoption into business outcomes. You stay close to customers while coaching teams and building scalable playbooks from scratch.

Requirements

• 10+ years in customer success, account management, or post-sales roles at enterprise software companies
• 5+ years leading CS teams with track record hiring, coaching, and developing high-performing CSMs
• Owned GRR and NRR targets and can show how team moved them
• Built or rebuilt a CS function during rapid growth
• Ran both high-touch and scaled or digital coverage models
• Helped customers move from onboarding to sustained adoption and measurable business outcomes
• Comfortable with usage and consumption data, ideally usage-based or API products
• Strong command of Salesforce, forecasting, and customer health tooling
• Hands-on with AI products with product fluency across business and technical stakeholders
• Clear communication with executive buyers, administrators, and technical teams including escalations
• Comfortable operating without established playbook, using AI and automation