Enterprise Customer Success Manager

Highlights

• Own onboarding and adoption for key enterprise clients at scale.
• Drive retention and expansion across hundreds of enterprise accounts.
• Operate at the forefront of applied LLMs to redefine customer support.

What they offer

• Equity
• Variable commission component
• Impact at scale across enterprise clients and millions of end-users
• Culture valuing curiosity, speed, ownership and quality
• Work at the forefront of applied LLMs and AI

Ideal candidate

An experienced enterprise customer success owner with 5+ years in scaling tech who thrives in ambiguity and pressure. Collaborative, high-conviction communicator who loves driving adoption and growth with C-level clients.

Requirements

• 5+ years in Customer Success or Account Management at scaling tech companies with enterprise clients
• Proven track record driving enterprise satisfaction, growth and retention
• Excellent communication and presentation skills with C-level engagement ability
• Self-starter comfortable with ambiguity and juggling multiple initiatives
• Thrives under pressure in demanding environments
• Works independently and as part of a collaborative team
• Proficient in CRM and customer success tools