Enterprise Customer Success Manager

Highlights

• Own onboarding and adoption across key enterprise clients.
• Operate at forefront of applied LLMs redefining customer support.
• Influence hundreds of enterprise clients and millions of end-users.

What they offer

• Base salary plus variable compensation
• Equity
• Commission

Ideal candidate

A conviction-driven, can-do CSM with enterprise tech experience who thrives in ambiguity, builds strong C-level relationships, and cares about driving AI adoption at scale.

Requirements

• 5+ years experience in Customer Success or Account Management at scaling tech companies with enterprise clients
• Proven track record of driving enterprise-level satisfaction, growth and retention
• Excellent communication and presentation skills, able to engage C-level executives
• Self-starter comfortable with ambiguity and juggling multiple initiatives
• Ability to work under pressure in demanding environments
• Ability to work independently and as part of a collaborative team
• Proficiency in CRM systems and customer success tools