Enterprise Customer Support Specialist
Perplexity AI · Belgrade · London · Remote · Berlin · Ireland
CHECKED 5H AGO
Applied AIremotemid-level$110k–$130k
At a glance
Highlights
- Be the last line of defense for Enterprise Pro customers on complex issues.
- Use Perplexity's AI tooling to scale personalized, agentic support solutions.
- Champion enterprise feedback directly into future product roadmap discussions.
What they offer
- Equity
Ideal candidate
Experienced enterprise support specialist who thrives on complex problem-solving and ownership. Passionate about AI, automation, and building trusted customer relationships while turning feedback into better products.
Requirements
- 3+ years in B2B enterprise customer support with exposure to U.S. and E.U. markets
- Hands-on experience prompting LLMs and solid grasp of AI fundamentals
- Ability to translate complex technical concepts into clear guidance for non-technical stakeholders
- Strong critical thinking, rapid context-switching and prioritization across escalations
- Proficiency with support platforms (Intercom, Zendesk, Jira) and data tools (SQL, Looker, Snowflake)
- Exceptional English with business-level fluency in Spanish, French, or German preferred
- High ownership and do-what-it-takes mindset with passion for continuous learning
Lab profile
About Perplexity AI
Builds AI search answers and agentic Computer to turn knowledge into action.
What they build
- Perplexity AI answer engine
- Perplexity Computer agentic assistant
- Comet AI browser and desktop apps
Known for
- Agentic AI and agent capabilities
- Applied AI product engineering
- Cross-platform apps across web, mobile and desktop
- Multimodal AI and integrations
Key facts
- Founded in 2022
- Headquartered in San Francisco, California
- Serves millions of users daily