Product Manager, Platform

Highlights

• Turn recurring needs into shared services that reduce duplicated work.
• Prioritize platform investments across enablement, reliability and efficiency.
• Build AI products with evaluation, safeguards and human-in-the-loop design.

What they offer

• equity

Ideal candidate

Systems-thinking problem solver who dives into messy workflows and thrives on thorny platform tradeoffs. High-ownership, AI-native builder hungry to improve support flows for customers, agents, and internal teams.

Requirements

• Experience owning product strategy and execution for technical platforms or shared systems
• Strong technical fluency across APIs, data flows, dependencies and failure modes
• Strong analytical skills defining metrics and evaluating platform impact
• Strong written and verbal communication aligning teams with competing needs
• High ownership and judgment moving between strategy and hands-on execution
• Focus on customer outcomes and product quality for internal and external users
• Experience building AI products with evaluation, safeguards and human-in-the-loop design
• Experience with critical software such as support, billing, identity, fraud or trust & safety