Scaled Enterprise Customer Success Manager

Highlights

• Drive onboarding, adoption and expansion across a high-volume SMB book.
• Spot high-usage self-serve customers and support conversion to Enterprise.
• Build next-gen scaled success playbooks with Sales, Product and Marketing.

What they offer

• Equity

Ideal candidate

A proactive, data-driven customer advocate with 3+ years in CS or account management at a scaling SaaS company who thrives in ambiguity and loves driving adoption across many accounts at once.

Requirements

• 3+ years in Customer Success, Account Management, Sales or related customer-facing roles at scaling tech companies
• Experience supporting SMB, Mid-Market or high-volume segments, ideally SaaS or AI/productivity
• Strong customer judgment balancing personalized engagement and scalable execution
• Proven ability to drive adoption, retention and growth across a book of business
• Excellent written and verbal communication with business and technical stakeholders
• Comfortable using data to prioritize outreach, diagnose health and spot expansion signals
• Self-starter comfortable with ambiguity, pressure and multiple initiatives
• Proficiency in CRM, customer success platforms, analytics and engagement workflows