Scaled Enterprise Customer Success Manager

Highlights

• Drive onboarding, adoption and expansion across high-volume SMB book.
• Build next-gen scaled success motions to grow enterprise base.
• Turn strong self-serve usage into Enterprise conversion opportunities.

What they offer

• Equity

Ideal candidate

A proactive, data-driven customer advocate with 3+ years in CS or account management at scaling tech companies. Thrives in ambiguity and loves creating repeatable programs that drive value across many SMB and Mid-Market accounts.

Requirements

• 3+ years in Customer Success, Account Management, Sales or related customer-facing roles at scaling tech companies
• Experience supporting SMB, Mid-Market, or high-volume segments, ideally in SaaS or AI/productivity
• Proven ability to drive adoption, retention, and growth across a book of business
• Excellent written and verbal communication skills for business and technical stakeholders
• Comfortable using data to prioritize outreach, diagnose health and uncover expansion signals
• Self-starter comfortable with ambiguity, pressure and multiple initiatives
• Proficiency in CRM, customer success platforms, analytics and engagement workflows