Senior Support Specialist Desktop Perplexity (London, Belgrade, Berlin)

Highlights

• Support desktop users and maximize value from AI-native browsing.
• Become the go-to troubleshooting expert for the Comet browser.
• Turn user learnings into scalable solutions with Engineering teams.

Ideal candidate

A humble, customer-obsessed problem solver who loves chasing down tricky issues and helping users succeed. Thrives juggling contexts while building trusted relationships across teams.

Requirements

• 3+ years of experience in technical support engineering roles, with a focus on application development
• Proven ability to identify technical pain points in both solutions and customers' implementations
• Experience leveraging AI tools to optimize workflows and improve team efficiency
• Strong track record of building relationships with customers and cross-functional teams
• Humble attitude, eagerness to help others and willingness to acquire new knowledge
• Ability to operate with high efficiency, switch contexts and prioritize effectively
• Preference for deep-dive projects chasing down problems and diverse use cases