Technical Customer Success Manager, API

Highlights

• Own a portfolio of API customers guiding them from evaluation to production scale.
• Lead endpoint migrations, product rollouts and customer enablement programs.
• Work with AI developers and engineers building search and agent orchestration APIs.

What they offer

• Equity

Ideal candidate

A technically fluent, customer-obsessed problem solver with 4+ years in CS or solutions roles who loves helping developers succeed, thrives in ambiguity, and wants to shape programs and products at an AI company.

Requirements

• 4+ years in customer success, technical account management, solutions engineering or related customer-facing tech role
• Comfortable reading API documentation, making API requests, and discussing integrations with developers
• Track record driving adoption, retention or growth across a portfolio of customers
• Experience creating or improving a customer program, playbook or cross-functional process
• Strong written and verbal communication explaining technical issues clearly
• Sound judgment prioritizing account needs and strategic projects without a detailed brief