Technical Customer Success Manager, API
Perplexity AI · San Francisco
Applied AIremote$170k–$220k
At a glance
Highlights
- Own a portfolio of API customers from evaluation to production scale.
- Lead endpoint migrations, product rollouts and customer enablement programs.
- Shape customer success playbooks and feed learnings into product decisions.
What they offer
- Equity
Ideal candidate
Technically fluent, customer-obsessed builder with 4+ years in CS or TAM who loves helping developers ship AI products and thrives shaping programs from scratch.
Requirements
- 4+ years in customer success, technical account management, solutions engineering or related customer-facing role
- Comfortable reading API docs, making requests, and discussing integrations with developers
- Track record driving adoption, retention or growth across a customer portfolio
- Experience creating or improving a customer program, playbook or cross-functional process
- Strong written and verbal communication, including explaining technical issues clearly
- Sound judgment balancing account needs with strategic projects without detailed briefs
Lab profile
About Perplexity AI
Builds AI search answers and agentic Computer to turn knowledge into action.
What they build
- Perplexity AI answer engine
- Perplexity Computer agentic assistant
- Comet AI browser and desktop apps
Known for
- Agentic AI and agent capabilities
- Applied AI product engineering
- Cross-platform apps across web, mobile and desktop
- Multimodal AI and integrations
Key facts
- Founded in 2022
- Headquartered in San Francisco, California
- Serves millions of users daily
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