Strategic Customer Success Manager

Highlights

• Partner with frontier AI model creators on high-priority research initiatives.
• Ensure breakthrough value from human data and feedback programs at scale.
• Lead business reviews and build advocacy stories for frontier AI research.

What they offer

• competitive salary
• equity
• benefits
• bonus or commission opportunity

Ideal candidate

A strategic, relationship-driven CSM with 6+ years in enterprise success who loves partnering with senior and technical stakeholders to drive adoption, growth and long-term value in fast-moving AI environments.

Requirements

• 6+ years in a customer-facing strategic or enterprise customer success (and/or leadership) role, ideally in a business where value is aligned with increased consumption
• Experience developing strategic success plans and orchestrating cross-functional dynamics to drive positive outcomes with customers
• Operational rigor and experience forecasting consumption to identify opportunities, mitigate risk, and measure growth
• Demonstrated success with navigating large organizations, driving adoption and expansion, and cultivating executive relationships/sponsorship
• Strong business acumen and ability to interface with senior customer stakeholders (C-Suite, VP, research leads) as well as technical teams (engineers, data scientists, product owners)
• Fundamental understanding of AI, machine learning, LLMs, or similar concepts — enough to speak credibly about research use cases and value levers
• Desire to play an influential role in a rapidly growing, innovative business — contributing, sharing ideas and expertise, and helping elevate the team around you