Customer Success Manager

Highlights

• Be the first CSM owning relationships with every signed customer weekly.
• Help customers launch world models from contract to production traffic.
• Visit customers on-site and turn their feedback into product direction.

What they offer

• Meaningful equity in early-stage company backed by top investors
• Direct access to founders and influence over product direction
• Generous health, dental, and vision coverage

Ideal candidate

A technical, organized relationship-builder with 5+ years growing B2B accounts who loves being early, traveling to customers, and turning feedback into product. You automate your own work with AI and thrive without a playbook.

Requirements

• 5+ years in customer success or account management at a technical B2B company
• Managed and grown a book of high-value accounts with proven expansions
• Technical enough to discuss API integrations, latency and throughput
• Able to align engineering, product and sales without direct authority
• Highly organized with clear writing and proactive follow-up
• Daily AI tools user who automates own work
• Willing to travel to customer sites and thrive in early-stage ambiguity