Mid-Market Account Manager

Highlights

• Help businesses realize transformative potential of AI-powered software creation.
• Lead onboarding programs that accelerate customer time-to-value and adoption.
• Guide customers through Agent 3 autonomous capabilities and automation tools.

What they offer

• Competitive Salary & Equity
• 401(k) with 4% match (US Only)
• Health, Dental, Vision and Life Insurance
• Short and Long Term Disability
• Paid Parental, Medical and Caregiver Leave
• Flexible Time Off (FTO) + Holidays
• Commuter Benefits (In-Office & US Only)
• Monthly Wellness Stipend
• Autonomous Work Environment
• In-Office Set-Up Reimbursement
• Quarterly Team Gatherings
• In-Office Amenities

Ideal candidate

Client-obsessed relationship builder with SaaS customer success experience who loves AI and thrives spending the day with customers to drive adoption and growth.

Requirements

• 3-5+ years in Customer Success, Account Management or technical sales, preferably SaaS
• Excellent communication skills explaining technical concepts to non-technical audiences
• Proven track record meeting or exceeding renewal and expansion revenue targets
• Experience managing relationships from onboarding through renewal and expansion
• Proficiency with CRM and customer success tools, e.g. Hubspot
• Strong problem-solving and consultative approach with excellent organization
• Passion for AI, technology trends and comfort with data-driven success metrics