Premium Support Engineer (Foster City, Weekend Shift)

Highlights

• Be front line for Replit's highest-value customers during critical incidents.
• Diagnose and resolve complex issues across the agentic app creation platform.
• Shape Premium Support for AI-driven development and new product launches.

What they offer

• Competitive salary & equity
• 401(k) with 4% match
• Health, dental, vision and life insurance
• Short-term and long-term disability
• Paid parental, medical and caregiver leave
• Flexible time off plus holidays
• Monthly wellness stipend
• Commuter benefits and in-office amenities

Ideal candidate

Calm, empathetic problem-solver with 3+ years supporting high-value customers. You thrive under pressure, take ownership in ambiguity, and love helping builders succeed on an AI-powered platform.

Requirements

• 3+ years in technical support, developer support, or systems engineering
• Experience providing rapid-response support to high-value or enterprise customers
• Strong debugging skills with JavaScript, Python, or similar languages
• Excellent written and verbal communication under time pressure
• Familiarity with support tools like Zendesk, Linear, and Slack
• Proven ability to manage multiple high-priority issues simultaneously