Premium Support Engineer (London, Weekend)
Replit · London Office
CHECKED 23H AGO
Applied AIremotesenior
At a glance
Highlights
- Front-line support for Replit's highest-value enterprise customers.
- Lead customer communications during outages and critical incidents.
- Help shape Premium Support for an AI-driven creation platform.
What they offer
- Competitive Salary & Equity
- 401(k) Program with a 4% match (US Only)
- Health, Dental, Vision and Life Insurance
- Short Term and Long Term Disability
- Paid Parental, Medical, Caregiver Leave
- Flexible Time Off (FTO) + Holidays
- Monthly Wellness Stipend
- Autonomous Work Environment
- Quarterly Team Gatherings
Ideal candidate
Calm, ownership-driven support professional who thrives in ambiguity and takes pride in helping enterprise builders succeed quickly.
Requirements
- 4+ years in technical support, developer support, or systems engineering
- Experience managing and delivering against operational SLAs for enterprise accounts
- Hands-on debugging experience with JavaScript, Python, or similar languages
- Working knowledge of APIs, databases, and Git-based CI/CD workflows
- Excellent written and verbal communication skills
- Familiarity with support tools like Zendesk, Linear, Slack
- Proven ability to manage multiple high-priority issues simultaneously
- Proactive, ownership-driven mindset and empathy for customers
Lab profile
About Replit
Agentic software creation platform enabling anyone to build apps with natural language.
What they build
- Replit Agent
- Replit Mobile App
- Agentic commerce platform
Known for
- Natural-language app creation
- AI models and agentic workflows
- Scalable infrastructure serving millions
- Democratizing software development
Key facts
- Millions of users worldwide