Premium Support Engineer (NYC, Weekend Shift)

Highlights

• Be the front line for Replit's highest-value customers when it matters most.
• Lead customer communications during outages and critical incidents.
• Help shape how Premium Support adapts to new AI-assisted workflows.

What they offer

• Equity
• 401(k) with 4% match (US only)
• Health, dental, vision and life insurance
• Short-term and long-term disability
• Paid parental, medical and caregiver leave
• Flexible time off plus holidays
• Monthly wellness stipend

Ideal candidate

A calm, empathetic problem-solver who thrives under pressure and takes ownership of high-stakes customer issues, driven to keep builders moving and raise the bar for support quality.

Requirements

• 3+ years in technical support, developer support, or systems engineering
• Experience providing rapid-response support to high-value or enterprise customers
• Strong debugging skills with JavaScript, Python, or similar languages
• Excellent written and verbal communication under time pressure
• Familiarity with support tools like Zendesk, Linear, and Slack
• Proven ability to manage multiple high-priority issues simultaneously
• Proactive, ownership-driven mindset with empathy for customers