Premium Support Engineer (Singapore, Weekend)
Replit · Remote - Singapore
CHECKED 11M AGO
Applied AIremotemid-level
At a glance
Highlights
- Be the front line for Replit's highest-value customers when it matters most.
- Lead customer communications during outages and critical incidents.
- Shape how Premium Support adapts to AI-assisted workflows and new products.
What they offer
- Competitive salary and equity
- Health, dental, vision and life insurance
- Short-term and long-term disability
- Paid parental, medical and caregiver leave
- Flexible time off plus holidays
- Monthly wellness stipend
- Autonomous work environment
- Quarterly team gatherings
Ideal candidate
A calm, customer-obsessed problem-solver who thrives under pressure, takes ownership in ambiguity, and loves helping builders succeed at scale.
Requirements
- 3+ years in technical support, developer support, or systems engineering
- Experience providing rapid-response support to high-value or enterprise customers
- Strong debugging skills with JavaScript, Python, or similar languages
- Excellent written and verbal communication under time pressure
- Familiarity with support tools like Zendesk, Linear and Slack
- Proven ability to manage multiple high-priority issues simultaneously
- Proactive, ownership-driven mindset with empathy for customers
- remote policy
- Starts remote, transitioning to hybrid once Singapore office is established
Lab profile
About Replit
Agentic software creation platform enabling anyone to build apps with natural language.
What they build
- Replit Agent
- Replit Mobile App
- Agentic commerce platform
Known for
- Natural-language app creation
- AI models and agentic workflows
- Scalable infrastructure serving millions
- Democratizing software development
Key facts
- Millions of users worldwide