Premium Support Engineer (Tokyo)

Highlights

• Be the front line for Replit's highest-value customers when it matters most.
• Guide enterprise teams through critical incidents and platform outages.
• Improve team efficiency via internal tooling, automation, and documentation.

What they offer

• Competitive salary and equity
• Health, dental, vision and life insurance
• Short-term and long-term disability
• Paid parental, medical and caregiver leave
• Flexible time off plus holidays
• Monthly wellness stipend
• Autonomous work environment
• Quarterly team gatherings

Ideal candidate

A calm, ownership-driven support engineer who thrives under pressure helping enterprise builders. Fluent in English and Japanese, you combine empathy with systematic problem-solving to keep customers moving.

Requirements

• 4+ years in technical support, developer support, or systems engineering
• Professional fluency in English and Japanese, both written and verbal
• Experience providing rapid-response support to high-value or enterprise customers
• Strong debugging skills with JavaScript, Python, or similar languages
• Excellent communication under time pressure, conveying technical concepts clearly and calmly
• Familiarity with Zendesk, Linear, Slack and internal debugging utilities
• Proven ability to manage multiple high-priority issues simultaneously with accuracy and composure
• Proactive, ownership-driven mindset with genuine empathy for customers