Support Engineer I (FC, Weekend Shift)

Highlights

• Help global developers build apps on Replit's agentic creation platform.
• Solve technical product issues via tickets and guide outage communications.
• Build and maintain internal support tools to improve user experience.

What they offer

• Competitive salary and equity
• 401(k) with 4% match
• Health, dental, vision and life insurance
• Short-term and long-term disability
• Paid parental, medical and caregiver leave
• Flexible time off plus holidays
• Commuter benefits
• Monthly wellness stipend
• In-office setup reimbursement
• Quarterly team gatherings

Ideal candidate

A customer-obsessed problem-solver with support or software experience who thrives in fast-paced, high-volume environments and loves helping developers bring ideas to life.

Requirements

• Prior experience in software development or relevant technical support experience
• Proven ability to work efficiently in fast-paced, high-volume support environments with productivity metrics
• Strong time management and ticket triage skills with comfort in performance tracking
• Excellent communication skills with initiative to ask questions when faced with the unknown
• Experience with support tools and ticketing systems (e.g. Zendesk)