Support Engineer I (NYC, Weekend Shift)

Highlights

• Help developers worldwide build apps using natural language on Replit platform.
• Debug platform issues and build internal support tools with global team.
• Contribute to Knowledge Base and lead outage communications for users.

What they offer

• Competitive salary and equity
• 401(k) program with 4% match
• Health, dental, vision and life insurance
• Short term and long term disability
• Paid parental, medical and caregiver leave
• Flexible time off plus holidays
• Monthly wellness stipend
• In-office setup reimbursement and amenities

Ideal candidate

A self-directed problem-solver with support or software experience who thrives in fast-paced, high-volume environments and cares about empowering the next billion creators.

Requirements

• Prior experience in software development or relevant technical support experience
• Proven ability to work efficiently in fast-paced, high-volume support environments with strict productivity metrics
• Strong time management and ticket triage skills with comfort in performance tracking and regular reporting
• Excellent communication skills with initiative to ask questions when encountered with the unknown
• Experience with support tools and ticketing systems (e.g. Zendesk)