Support Specialist

Highlights

• Help millions worldwide build apps using natural language on Replit.
• Be the voice of users, surfacing patterns to Product and Engineering.
• Own complex escalated cases and drive resolution across stakeholders.

What they offer

• Competitive salary and equity
• 401(k) with 4% match (US only)
• Health, dental, vision and life insurance
• Short-term and long-term disability
• Paid parental, medical, caregiver leave
• Flexible Time Off (FTO) + holidays
• Monthly wellness stipend
• Commuter benefits
• In-office setup reimbursement and amenities
• Quarterly team gatherings

Ideal candidate

A proactive, empathetic support veteran who thrives in fast-paced, high-volume environments and cares deeply about helping creators succeed and making software accessible to all.

Requirements

• 4+ years of customer support experience
• Experience with support platforms (Zendesk), payment systems (Stripe, Orb), and ticketing workflows
• Excellent communication skills and proactive approach to resolving ambiguity
• Ability to work efficiently in fast-paced, high-volume support environments
• Strong time management and ticket triage skills
• Comfortable working in a metrics-driven environment
• Able to work independently while collaborating with cross-functional teams