Technical Support Manager
Runware · United Kingdom
Infrastructureremotemanager
At a glance
Highlights
- Own and scale support across media APIs, Serverless, LLMs and GPU capacity.
- Drive automation for routing, triage and AI-assisted first responses.
- Lead complex investigations and coordinate with Engineering and Product.
What they offer
- Generous paid time off - vacation, sick days, public holidays
- Meaningful stock options
- Flexible hours outside core collaboration blocks
- Paid family leave - maternity, paternity and caregiver time
- Twice-yearly company retreats
Ideal candidate
Hands-on support leader who thrives in ambiguity and loves building teams, processes and automation from scratch to deliver world-class developer support.
Requirements
- Several years leading technical support or support engineering teams at an API-first, developer tools, cloud or infrastructure company
- Experience building or scaling a support function, not only managing an established one
- Strong technical depth in APIs, logs, metrics and distributed systems with ability to read code and investigate issues
- Proven experience automating support operations and reducing escalations to Engineering
- Experience defining support tiers, SLAs, coverage models and support KPIs
- Comfort with ambiguity and building from scratch with a proactive, hands-on approach
- remote policy
- remote-first
Lab profile
About Runware
High-performance GPU infrastructure and API for fast, scalable AI inference across models.
What they build
- Model API for image, video and LLM inference
- Serverless GPU platform for deploying AI models
- Dedicated inference capacity
Known for
- Fast real-time inference at scale
- Single flexible API across thousands of models
- Production-grade reliability and performance
- Lower cost and operational simplicity
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