カスタマーサクセス マネージャー(GTM)

Highlights

• First Customer Success hire building post-go-live support for enterprise deployments
• Own success plans, adoption and exec reviews for enterprise and government accounts
• Guides AI best practices and channels customer feedback to product and research teams

What they offer

• Available for full-time or contract (24+ hours/week)

Ideal candidate

Customer-obsessed builder with enterprise B2B experience who thrives in ambiguity, owns outcomes from go-live to renewal, and bridges executives, engineers, and partners in Japanese and English.

Requirements

• 6+ years in customer success, consulting, solutions architecture or similar enterprise B2B customer-facing roles
• Experience owning retention and expansion for subscription or consumption-based products
• Experience with security- and compliance-conscious customers like financial institutions or government agencies
• Executive-level writing and presentation skills in both Japanese and English
• Technical understanding of AI products to guide customers and discuss behavior with engineers
• Ability to use usage data to define health scores and prioritize actions
• Ability to drive initiatives and build playbooks in a fast-paced startup environment
• Native or professional fluency in both Japanese and English