Enablement Manager (Support)
Scale AI · Mexico City, MX
CHECKED 16H AGO
Infrastructureonsitemanager
At a glance
Highlights
- Own end-to-end enablement for a high-performing contributor-support team.
- Design onboarding curricula that ramp Support Specialists quickly and confidently.
- Own QA scorecards, calibration and knowledge base as source of truth.
Ideal candidate
A self-directed builder with enablement leadership experience who thrives creating training and QA programs from scratch. You care about coaching teams, improving support quality, and turning insights into measurable impact.
Requirements
- 4-6 years in enablement, training, L&D, or instructional design
- 2+ years leading or managing a team
- Track record building and scaling training programs with measurable results
- Expert instructional design and curriculum development
- Ability to assess process gaps and lead organizational change
- Exceptional written and verbal English with stakeholder influence
- Proficiency with Zendesk, Slack, and Google Workspace
- Hands-on experience with LMS, training-delivery, and QA/scorecard tooling
Lab profile
About Scale AI
AI data foundry providing high-quality data for training, fine-tuning, and evaluating AI systems.
What they build
- Training, fine-tuning, and evaluation data for frontier models
- Multimodal and coding data for audio, image, video and world models
- Custom AI applications for enterprise and global public sector
Known for
- Leading data partner for frontier model developers
- Trusted across enterprise, defense and public sector
- Depth in multimodal, coding and physical AI
- End-to-end capability from strategy to delivery and evaluation
Key facts
- Founded in 2016
- Headquartered in San Francisco, California
- Private company backed by Accel, Founders Fund, Index Ventures, Nvidia and Meta