IT Support Engineer
Scale AI · Mexico City, MX
CHECKED 13H AGO
Infrastructureonsitemid-level
At a glance
Highlights
- Own end-to-end new hire experience ensuring everyone is productive on day one.
- Eliminate recurring IT issues through documentation, self-service and automation.
- Support office technology including AV, printers and conference room systems.
Ideal candidate
People-first IT generalist energized by fast-paced startups and making users happy. You spot patterns, build simple repeatable solutions, and love improving processes while learning by doing.
Requirements
- 3+ years of corporate IT experience with hands-on onboarding/offboarding ownership at scale
- Strong troubleshooting across Mac and Windows hardware, software and cloud technologies
- Experience running IT ticket queue in Jira Service Management and meeting SLAs
- Familiarity with identity/access management including Okta SSO, SCIM and MDM for Mac and Windows
- Experience supporting remote teams and multiple global offices
- Security- and compliance-focused mindset
- Positive attitude and excitement for building new processes in a growing organization
- remote policy
- 100% in-office
Lab profile
About Scale AI
AI data foundry providing high-quality data for training, fine-tuning, and evaluating AI systems.
What they build
- Training, fine-tuning, and evaluation data for frontier models
- Multimodal and coding data for audio, image, video and world models
- Custom AI applications for enterprise and global public sector
Known for
- Leading data partner for frontier model developers
- Trusted across enterprise, defense and public sector
- Depth in multimodal, coding and physical AI
- End-to-end capability from strategy to delivery and evaluation
Key facts
- Founded in 2016
- Headquartered in San Francisco, California
- Private company backed by Accel, Founders Fund, Index Ventures, Nvidia and Meta