SME, Support Systems Specialist
Scale AI · India
CHECKED 15H AGO
Infrastructureonsite
At a glance
Highlights
- Own and optimize core infrastructure powering contributor support operations.
- Design routing logic ensuring tickets reach the right teams accurately.
- Build scalable frameworks that keep support systems running seamlessly.
Ideal candidate
Detail-oriented systems thinker who thrives building reliable infrastructure others rely on daily and enjoys solving complex operational challenges at scale.
Requirements
- Experience administering Zendesk or similar support CRM systems
- Experience designing routing logic or managing skills-based systems in high-volume environments
- Strong systems-thinking and analytical mindset
- High attention to detail with the ability to identify risks and inconsistencies
- Experience working cross-functionally with both technical and non-technical stakeholders
- Ability to own and manage complex system configurations end-to-end
- Familiarity with SQL or data analysis for routing optimization
Lab profile
About Scale AI
AI data foundry providing high-quality data for training, fine-tuning, and evaluating AI systems.
What they build
- Training, fine-tuning, and evaluation data for frontier models
- Multimodal and coding data for audio, image, video and world models
- Custom AI applications for enterprise and global public sector
Known for
- Leading data partner for frontier model developers
- Trusted across enterprise, defense and public sector
- Depth in multimodal, coding and physical AI
- End-to-end capability from strategy to delivery and evaluation
Key facts
- Founded in 2016
- Headquartered in San Francisco, California
- Private company backed by Accel, Founders Fund, Index Ventures, Nvidia and Meta