Support Specialist
Scale AI · Mexico City, MX · Remote (Growth only)
CHECKED 14H AGO
Infrastructureremote
At a glance
Highlights
- Handle broad contributor support issues across email and chat channels.
- Investigate nuanced cases requiring sound judgment and clear communication.
- Help improve support workflows, macros, and documentation.
What they offer
- Estimated six-month independent contractor engagement
- Company equipment provided during the engagement
- Potential continued engagement or conversion to full-time based on performance
Ideal candidate
Experienced support professional comfortable operating autonomously amid ambiguity. Empathetic communicator who enjoys investigating nuanced issues and improving contributor experience in fast-paced environments.
Requirements
- Prior experience in high-volume customer support, platform support, or similar
- Experience working remotely with ability to manage work independently and prioritize without supervision
- Strong written and verbal English communication skills
- Familiarity with customer service SaaS tools, Slack, and Google Workspace
Lab profile
About Scale AI
AI data foundry providing high-quality data for training, fine-tuning, and evaluating AI systems.
What they build
- Training, fine-tuning, and evaluation data for frontier models
- Multimodal and coding data for audio, image, video and world models
- Custom AI applications for enterprise and global public sector
Known for
- Leading data partner for frontier model developers
- Trusted across enterprise, defense and public sector
- Depth in multimodal, coding and physical AI
- End-to-end capability from strategy to delivery and evaluation
Key facts
- Founded in 2016
- Headquartered in San Francisco, California
- Private company backed by Accel, Founders Fund, Index Ventures, Nvidia and Meta