Support Team Lead
Scale AI · Argentina; Mexico City, MX · LATAM · Mexico City, MX
CHECKED 14H AGO
Infrastructureonsitelead
At a glance
Highlights
- Lead day-to-day performance of Tier 1-3 support specialists serving contributors.
- Own escalations for complex contributor issues to ensure quality resolutions.
- Partner with Quality and Enablement to improve contributor experience.
Ideal candidate
People-first leader who thrives in fast-paced operations and coaches with curiosity and accountability. You balance empathy with high standards and love empowering teams through continuous improvement.
Requirements
- Minimum 2 years of direct people management in customer support or operations
- Track record leading teams and driving performance outcomes
- Strong written and verbal communication skills in English
- Ability to manage competing priorities and make decisions under pressure
- Proficiency with Zendesk, Slack, and Google Workspace
Lab profile
About Scale AI
AI data foundry providing high-quality data for training, fine-tuning, and evaluating AI systems.
What they build
- Training, fine-tuning, and evaluation data for frontier models
- Multimodal and coding data for audio, image, video and world models
- Custom AI applications for enterprise and global public sector
Known for
- Leading data partner for frontier model developers
- Trusted across enterprise, defense and public sector
- Depth in multimodal, coding and physical AI
- End-to-end capability from strategy to delivery and evaluation
Key facts
- Founded in 2016
- Headquartered in San Francisco, California
- Private company backed by Accel, Founders Fund, Index Ventures, Nvidia and Meta