Customer Sustainment Engineer (R5502)
Shield AI · San Diego, California
CHECKED 6H AGO
Defenseonsitesenior staff$180k–$270k
At a glance
Highlights
- Own Tier 1 support for Hivemind autonomy systems in live operations.
- Turn mission interruptions and field context into clear paths to resolution.
- Help customers return to mission-ready operation while improving supportability.
Ideal candidate
A customer-driven systems thinker who enjoys troubleshooting complex operational issues and staying with problems through resolution. You care about protecting service members through reliable, mission-ready autonomy.
Lab profile
About Shield AI
Venture-backed defense-tech company building intelligent autonomy systems to protect service members and civilians.
What they build
- Hivemind autonomy software
- V-BAT aircraft
- X-BAT aircraft
Known for
- AI autonomy
- Unmanned aircraft engineering
- Aerodynamics and aerostructures
- Simulation and synthetic reality
Key facts
- Venture-backed
- Offices across U.S., Europe, Middle East, and Asia-Pacific