Senior Manager, Customer Success (R5273)
Shield AI · Dallas, Texas
CHECKED 6H AGO
Defenseonsitesenior manager$144k–$216k
At a glance
Highlights
- Lead and scale Customer Success for V-BAT and X-BAT aircraft customers.
- Own Critical Accounts Program driving at-risk customer recovery to closure.
- Serve as senior advocate ensuring mission value and operational readiness.
Ideal candidate
A builder-leader who thrives owning outcomes for mission-critical defense customers. You combine executive presence with hands-on engagement and care deeply about operational readiness and mission impact.
Lab profile
About Shield AI
Venture-backed defense-tech company building intelligent autonomy systems to protect service members and civilians.
What they build
- Hivemind autonomy software
- V-BAT aircraft
- X-BAT aircraft
Known for
- AI autonomy
- Unmanned aircraft engineering
- Aerodynamics and aerostructures
- Simulation and synthetic reality
Key facts
- Venture-backed
- Offices across U.S., Europe, Middle East, and Asia-Pacific