Operations Manager, Product & Engineering
Sierra · San Francisco, CA
CHECKED 1H AGO
Applied AIonsitesenior$170k–$220k
At a glance
Highlights
- Run the operating cadence for Product & Engineering planning and roadmaps.
- Build the outbound operations playbook with Legal to scale with quality.
- Coordinate cross-functional initiatives across Product, Eng, Design and Sales.
What they offer
- Flexible (unlimited) paid time off
- Medical, dental, and vision benefits for you and your family
- Life insurance and disability benefits
- Retirement plan dependent on country of employment
- Parental leave
- Fertility and family building benefits through Carrot
- Lunch, snacks and coffee
- Discretionary benefit stipend
- Equity participation
Ideal candidate
A highly organized operator with 6+ years in product-led companies who thrives in ambiguity, brings rigor and momentum, and loves partnering across Product, Engineering and Legal to drive clarity.
Requirements
- 6-8+ years in Product Operations, Business Operations, or Program Management in a high-growth, product-led company
- Proven track record building and scaling operational processes from scratch
- Highly organized and methodical with rigor, structure and momentum in ambiguous situations
- Excellent written and verbal communicator across stakeholders and levels
- Experience partnering closely with Legal, Product, and Engineering, including third-party vendors
- Comfortable with Linear, Figma, Google Drive or similar to create systems that stick
- Strong analytical instincts with Excel/Sheets proficiency; SQL or dashboard experience a plus
Lab profile
About Sierra
Leading platform for customer-facing AI agents for global enterprise brands.
What they build
- Platform for customer-facing AI agents
Known for
- Enterprise customer service transformation
- Trusted by major global brands
- Voice AI and agent analytics
Key facts
- Headquartered in San Francisco
- Offices across North America, Europe, and Asia