Operations Manager, Product & Engineering (Incident Operations)
Sierra · San Francisco, CA
Applied AIonsitesenior$170k–$220k
At a glance
Highlights
- Run operating cadence for Product & Engineering incident response teams.
- Coordinate cross-functional initiatives across Product, Eng, Legal, and Security.
- Build roadmaps, dashboards, and retros that keep engineering teams aligned.
What they offer
- Flexible unlimited paid time off
- Medical, dental, and vision benefits
- Life insurance and disability benefits
- Retirement plan
- Parental leave
- Fertility and family building benefits
- Lunch, snacks and coffee
- Discretionary benefit stipend
- Equity
Ideal candidate
Highly organized operator with 6-8+ years in product or business operations who thrives in ambiguity and loves building scalable processes that help engineering teams move faster. You bring rigor, clarity, and momentum to cross-functional execution.
Requirements
- 6-8+ years in Product Operations, Business Operations, or Technical Program Management in high-growth company
- Proven track record building and scaling operational processes from scratch
- Highly organized and methodical with rigor in ambiguous situations
- Excellent written and verbal communicator across stakeholders and levels
- Comfortable using Linear, Figma, Google Drive to create systems
- Strong analytical instincts with Excel/Sheets; SQL or dashboard experience a plus
- remote policy
- Primarily in-person
Lab profile
About Sierra
Leading platform for customer-facing AI agents for global enterprise brands.
What they build
- Platform for customer-facing AI agents
Known for
- Enterprise customer service transformation
- Trusted by major global brands
- Voice AI and agent analytics
Key facts
- Headquartered in San Francisco
- Offices across North America, Europe, and Asia
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