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Operations Manager, Product & Engineering (Incident Operations)

Sierra · San Francisco, CA

Applied AIonsitesenior$170k–$220k
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At a glance

Highlights

  • Run operating cadence for Product & Engineering incident response teams.
  • Coordinate cross-functional initiatives across Product, Eng, Legal, and Security.
  • Build roadmaps, dashboards, and retros that keep engineering teams aligned.

What they offer

  • Flexible unlimited paid time off
  • Medical, dental, and vision benefits
  • Life insurance and disability benefits
  • Retirement plan
  • Parental leave
  • Fertility and family building benefits
  • Lunch, snacks and coffee
  • Discretionary benefit stipend
  • Equity

Ideal candidate

Highly organized operator with 6-8+ years in product or business operations who thrives in ambiguity and loves building scalable processes that help engineering teams move faster. You bring rigor, clarity, and momentum to cross-functional execution.

Requirements

  • 6-8+ years in Product Operations, Business Operations, or Technical Program Management in high-growth company
  • Proven track record building and scaling operational processes from scratch
  • Highly organized and methodical with rigor in ambiguous situations
  • Excellent written and verbal communicator across stakeholders and levels
  • Comfortable using Linear, Figma, Google Drive to create systems
  • Strong analytical instincts with Excel/Sheets; SQL or dashboard experience a plus
remote policy
Primarily in-person

Lab profile

About Sierra

Leading platform for customer-facing AI agents for global enterprise brands.

What they build

  • Platform for customer-facing AI agents

Known for

  • Enterprise customer service transformation
  • Trusted by major global brands
  • Voice AI and agent analytics

Key facts

  • Headquartered in San Francisco
  • Offices across North America, Europe, and Asia
More about Sierra →
Apply on the lab’s site ↗

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