Order Management

Highlights

• Own the path from signature to booking across the customer lifecycle.
• Run monthly consumption reporting and billing for growing customer base.
• Partner with Agent Development to set up outcome-based usage tracking.

What they offer

• Flexible (unlimited) paid time off
• Medical, dental, and vision benefits
• Life insurance and disability benefits
• Retirement plan
• Parental leave
• Fertility and family building benefits through Carrot
• Lunch, snacks and coffee
• Discretionary benefit stipend
• Equity plans
• Free alphorn lessons

Ideal candidate

Detail-obsessed operator with 2-4 years in SaaS deal operations who thrives at the center of Sales, Finance and Legal, turning complex contracts and usage data into accurate, actionable insights.

Requirements

• 2-4 years in deal desk, order management, billing or revenue operations at a B2B SaaS company
• Experience owning booking and/or billing queue end-to-end with high accuracy against monthly deadlines
• Experience with Salesforce CRM and CPQ or billing system; comfortable translating contract terms into system fields
• Strong attention to detail and clear written communication for Sales, Finance, Legal and customers
• Ability to identify improvements and build solutions using AI tooling
• Based in San Francisco and able to work in-office
• Experience with usage-based billing including commitments, overages, credits and true-ups
• Familiarity with quoting and contract lifecycle management