Software Engineer, Infrastructure
Sierra · San Francisco, CA
CHECKED 1H AGO
Applied AIonsiteSenior$230k–$390k
At a glance
Highlights
- Design core systems powering customer-facing AI agents for global brands.
- Ensure reliability and scalability of the AI platform as traffic rapidly grows.
- Build self-serve platform enabling product teams to ship with confidence.
What they offer
- Flexible (unlimited) paid time off
- Medical, dental, and vision benefits
- Life insurance and disability benefits
- Retirement plan
- Parental leave
- Fertility and family building benefits
- Lunch, snacks and coffee
- Discretionary benefit stipend
- Equity
Ideal candidate
An experienced platform-minded builder who loves automation, craftsmanship and reliable systems and thrives with high ownership in fast-paced environments serving global brands.
Requirements
- 5–7+ years of hands-on development experience in highly technical products
- Strong inclination towards building automation, tooling, and platform
- Proven experience with cloud platforms (AWS, GCP, or Azure) and infrastructure as code (Terraform preferred)
- Hands-on expertise in CI/CD systems, release management, and container orchestration (Docker, Kubernetes)
- Experience with observability tools (Prometheus, Grafana, Datadog, OpenTelemetry)
- Experience in incident response and operating distributed systems in production
- Degree in Computer Science or related field, or equivalent professional experience
- remote policy
- Primarily in-person
Lab profile
About Sierra
Leading platform for customer-facing AI agents for global enterprise brands.
What they build
- Platform for customer-facing AI agents
Known for
- Enterprise customer service transformation
- Trusted by major global brands
- Voice AI and agent analytics
Key facts
- Headquartered in San Francisco
- Offices across North America, Europe, and Asia