Software Engineer, Infrastructure
Sierra · San Francisco, CA
Applied AIonsitesenior$230k–$390k
At a glance
Highlights
- Design core systems powering Sierra's customer-facing AI agent platform.
- Scale LLM inference serving to handle rapidly growing global traffic.
- Build self-serve infrastructure enabling fast, reliable product deployments.
What they offer
- Flexible (unlimited) paid time off
- Medical, dental, and vision benefits for you and your family
- Life insurance and disability benefits
- Retirement plan
- Parental leave
- Fertility and family building benefits through Carrot
- Lunch, snacks, and coffee
- Discretionary benefit stipend
- Equity plans for eligible full-time employees
Ideal candidate
Platform-minded engineer who loves automation, reliability, and building maintainable systems that empower others. Thrives in intense, fast-paced startups and cares about craftsmanship and customer impact.
Requirements
- 5-7+ years hands-on development experience in highly technical products
- Experience building automation, tooling, and maintainable platform systems
- Experience with cloud platforms (AWS, GCP, or Azure) and Terraform
- Expertise in CI/CD, release management, Docker, and Kubernetes
- Experience with observability tools such as Prometheus, Grafana, Datadog, OpenTelemetry
- Experience in incident response and operating distributed systems in production
- Degree in Computer Science or related field or equivalent experience
- remote policy
- Primarily in-person
Lab profile
About Sierra
Leading platform for customer-facing AI agents for global enterprise brands.
What they build
- Platform for customer-facing AI agents
Known for
- Enterprise customer service transformation
- Trusted by major global brands
- Voice AI and agent analytics
Key facts
- Headquartered in San Francisco
- Offices across North America, Europe, and Asia
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