Software Engineer, Site Reliability (SRE)

Highlights

• Own observability across Sierra's AI infrastructure for customer-facing agents.
• Improve reliability and scalability of LLM deployments serving top global brands.
• Define SRE culture and best practices across the engineering organization.

What they offer

• Flexible (unlimited) paid time off
• Medical, dental, and vision benefits for you and your family
• Life insurance and disability benefits
• Retirement plan dependent on country of employment
• Parental leave
• Fertility and family building benefits through Carrot
• Lunch, snacks and coffee
• Discretionary benefit stipend
• Equity participation

Ideal candidate

A reliability-driven engineer with 5+ years scaling complex SaaS systems who thrives in fast-paced, collaborative environments and cares about craftsmanship, availability, and earning customer trust in AI.

Requirements

• 5+ years in Site Reliability or Infrastructure engineering for complex SaaS or cloud systems
• Experience designing for availability, scalability and reliability at infrastructure and application layers
• Deep experience with Terraform, AWS, container orchestration and cloud networking including IAM and VPC
• Strong background in observability systems such as Prometheus, Grafana or Datadog
• Experience with enterprise customers, compliance, networking needs and integration patterns
• Comfortable in fast-moving environments collaborating across product, ML and engineering teams
• Degree in Computer Science or related field or equivalent experience