Junior IT Support Engineer

Highlights

• Help teams building general-purpose robotic intelligence for real-world deployment.
• Own the IT ticket queue and shape how IT scales as Skild AI grows.
• Run onboarding end to end and keep lab and office tech running daily.

Ideal candidate

Hands-on problem-solver with 2-4 years in IT support who thrives in fast-moving, in-person teams. Builder-minded and service-oriented, eager to help robotics engineers and create repeatable processes.

Requirements

• 2-4 years of experience in IT support, desktop support, help desk, or IT operations
• Strong macOS support skills, and comfortable supporting Linux and Windows
• Hands-on experience installing and configuring Linux (e.g., Ubuntu) on laptops and desktops
• Experience with Iru/Kandji, Jamf, or similar endpoint management tool
• Working knowledge of networking fundamentals including DHCP, DNS, VLANs, and Wi-Fi and VPN troubleshooting
• Experience running employee onboarding and offboarding and basic SSO and MFA administration (Okta or similar)
• Ticket-queue discipline, clear written documentation, and strong service orientation
• Builder mindset, comfortable working independently in a small, fast-moving, in-person team
• Ability to lift and move hardware