Cloud Support Engineer - Japanese Speaking
Snowflake · CA-Ontario-Toronto
Big Tech AIonsitemid-level$64k–$97k
At a glance
Highlights
- Own customer cases end-to-end to ensure platform stability and fast resolution.
- Partner with Engineering and Product to resolve systemic platform issues.
- Document solutions to strengthen knowledge bases and reduce repeat issues.
What they offer
- Equity
- Bonus
Ideal candidate
Low-ego, AI-curious support engineer who thrives in dynamic, fast-moving environments and cares deeply about customer outcomes and Japanese business culture.
Requirements
- BS/MS in Computer Science or equivalent experience
- 2+ years in customer-facing technical support, ideally 24x7
- Fluency in Japanese (spoken and written) and familiarity with Japanese business culture
- Strong written and verbal English communication skills
- Solid troubleshooting skills with SQL, log analysis, and scripting/automation (e.g., Python, APIs)
- Basic understanding of Windows and Linux operating systems and data warehousing fundamentals
- Familiarity with ML pipelines, prompt engineering, and LLM ecosystem tools
- Experience with on-call rotations, escalation handling, and incident management
Lab profile
About Snowflake
Cloud data platform for storage, analytics, data sharing, and enterprise AI workloads.
What they build
- Snowflake Data Cloud
- Data warehousing and data lakes
- Snowpark developer framework
Known for
- Elastic scalable cloud architecture
- Secure governance and data sharing
- Multi-cloud analytics and AI
Key facts
- Founded in 2012
- Headquartered in Bozeman, Montana
- Public company (NYSE: SNOW)
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