Senior Support Engineer

Highlights

• Provide global support and integrate with ET teams on project efforts.
• Troubleshoot client-side network issues and manage local IT inventory.
• Prepare offices for new releases while ensuring IT security compliance.

Ideal candidate

Resilient IT support veteran who thrives in fast-moving environments with an experimental, AI-native mindset. You enjoy executive-facing support, solving diverse technical issues independently, and redefining how support work gets done.

Requirements

• 5+ years supporting information technology infrastructure
• 2+ years providing executive-level support
• Strong experience with Mac OS systems at user level
• Experience with change control policies and procedures
• Experience administering small-size corporate server rooms
• Experience with Zoom, Slack, Okta, Confluence, JIRA, and ServiceNow
• Office 365, Google Workspace, Jamf, and Active Directory administration
• Strong troubleshooting and problem-solving skills with resiliency in changing, high-demand environments
• Ability to manage and prioritize multiple issues with minimal supervision
• Excellent organizational skills with teamwork approach and ability to act independently
• Excellent oral and written communication skills with strong interpersonal skills
• Basic project management ability and understanding of project methodology
• Ability to work flexible schedule including overtime and after-hours work
• Experimental, AI-native mindset with curiosity for applying AI tools to support workflows