Senior Technical Support Engineer, Observe by
Snowflake · Fins Only-AU-Sydney
Big Tech AIonsitesenior$82k–$118k
At a glance
Highlights
- Trusted advisor resolving high-impact issues for APAC customers.
- Drive AI-powered observability helping teams resolve issues 10x faster.
- Design AI skills to improve support productivity, quality and speed.
Ideal candidate
Customer-first problem solver with 5+ years in SaaS support who thrives troubleshooting complex distributed systems. Calm under pressure, collaborative and AI-curious, eager to mentor others and shape support.
Requirements
- Bachelor's degree in Computer Science, IT, or related technical field
- 5+ years in technical support or customer-facing engineering, ideally SaaS, DevOps or observability
- Deep familiarity with Linux, Unix, macOS, Windows and modern networking concepts
- Proficient scripting in Python or Bash
- Experience with cloud platforms like AWS, Azure, or GCP
- Working knowledge of Kubernetes for troubleshooting, scaling and deployment
- Strong diagnostic and debugging skills across complex distributed systems
- Exceptional problem-solving with methodical, customer-first approach
- Clear communicator able to explain complex topics to non-technical audiences
- Calm under pressure with multitasking and prioritization skills
Lab profile
About Snowflake
Cloud data platform for storage, analytics, data sharing, and enterprise AI workloads.
What they build
- Snowflake Data Cloud
- Data warehousing and data lakes
- Snowpark developer framework
Known for
- Elastic scalable cloud architecture
- Secure governance and data sharing
- Multi-cloud analytics and AI
Key facts
- Founded in 2012
- Headquartered in Bozeman, Montana
- Public company (NYSE: SNOW)
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