Senior Technical Support Engineer, Observe by
Snowflake · US-CA-Menlo Park
Big Tech AIonsitesenior$136k–$179k
At a glance
Highlights
- Resolve high-impact issues for leading engineering teams at enterprise scale.
- Help design AI skills that boost support speed, quality and productivity.
- Advise customers on AI-powered observability built for massive scale.
Ideal candidate
A customer-first troubleshooter who loves untangling complex distributed issues, stays calm under pressure, and mentors others while shaping better support experiences.
Requirements
- Bachelor's degree in Computer Science, IT, or related technical field
- 5+ years in technical support or customer-facing engineering, ideally SaaS/DevOps/observability
- Deep familiarity with Linux, Unix, macOS, Windows and modern networking
- Proficient in Python or Bash scripting
- Experience with AWS, Azure, or Google Cloud Platform
- Working knowledge of Kubernetes for troubleshooting, scaling, and deployment
- Strong diagnostic and debugging skills across complex distributed systems
Lab profile
About Snowflake
Cloud data platform for storage, analytics, data sharing, and enterprise AI workloads.
What they build
- Snowflake Data Cloud
- Data warehousing and data lakes
- Snowpark developer framework
Known for
- Elastic scalable cloud architecture
- Secure governance and data sharing
- Multi-cloud analytics and AI
Key facts
- Founded in 2012
- Headquartered in Bozeman, Montana
- Public company (NYSE: SNOW)
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