Staff Designated Support Engineer
Snowflake · US-TX-Remote
Big Tech AIremotestaff$146k–$192k
At a glance
Highlights
- Serve as trusted technical partner for Priority Support customers post-go-live.
- Lead query optimization, cost reviews, and release readiness for key accounts.
- Drive disaster recovery drills and critical-event response for customers.
Ideal candidate
AI-native, low-ego problem solver who thrives in fast-moving environments and cares deeply about customer trust. You blend technical curiosity with empathy to own relationships and improve post-deployment experience.
Requirements
- Strong AI-first mindset with customer management skills and technical acumen
- High emotional intelligence, empathy and strong customer advocacy skills
- Adaptability to thrive in a fast-moving, dynamic environment
- Available on-call as needed for customer success
Lab profile
About Snowflake
Cloud data platform for storage, analytics, data sharing, and enterprise AI workloads.
What they build
- Snowflake Data Cloud
- Data warehousing and data lakes
- Snowpark developer framework
Known for
- Elastic scalable cloud architecture
- Secure governance and data sharing
- Multi-cloud analytics and AI
Key facts
- Founded in 2012
- Headquartered in Bozeman, Montana
- Public company (NYSE: SNOW)
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