Staff Designated Support Engineer
Snowflake · IE-Dublin-WW
Big Tech AIremotestaff
At a glance
Highlights
- Act as trusted technical partner to Priority Support customers.
- Surface trends and deliver RCAs to ensure business continuity.
- Lead problem-solving sessions across Support, Engineering and Ops.
Ideal candidate
AI-native, low-ego problem solver who thrives in fast-moving environments and cares deeply about customer trust and business continuity through proactive partnership.
Requirements
- Familiarity with tools such as Tableau, Fivetran
- Familiarity with semi-structured data (JSON, Avro, Parquet) and scripting/coding in at least one programming language
- Knowledge of at least one major cloud ecosystem (AWS, Azure, GCP), including infrastructure, networking, and performance metrics (CPU, I/O, RAM, Network)
- Hands-on experience troubleshooting database connectivity (drivers, connectors, client software) and cloud data migrations
- Proven ability to collaborate across global teams, with an understanding of enterprise sales cycles and support processes
- Experience mentoring or training peers on data warehousing and cloud fundamentals
- Adaptability, flexibility, and eagerness to learn quickly in a dynamic environment
- remote policy
- 3 days per week in office
Lab profile
About Snowflake
Cloud data platform for storage, analytics, data sharing, and enterprise AI workloads.
What they build
- Snowflake Data Cloud
- Data warehousing and data lakes
- Snowpark developer framework
Known for
- Elastic scalable cloud architecture
- Secure governance and data sharing
- Multi-cloud analytics and AI
Key facts
- Founded in 2012
- Headquartered in Bozeman, Montana
- Public company (NYSE: SNOW)
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