IT Support Engineer

Highlights

• Own day-to-day support requests and core IT processes end to end.
• Build automations that reduce manual work and improve employee experience.
• Evaluate emerging technologies to improve productivity and daily workflows.

What they offer

• Equity
• Benefits

Ideal candidate

Service-oriented IT support professional who thrives independently and cares about secure, reliable employee experience. Curious about generative AI and automation, with strong attention to detail and clear communication.

Requirements

• Experience in IT support, desktop support, systems administration, or a related technical role
• Strong knowledge of macOS and Windows devices, hardware, software, networking, and cloud applications
• Experience administering Google Workspace and device-management tools such as Iru / Kandji, Jamf, or similar
• Working knowledge of identity and access management, SSO, MFA, endpoint security, and SaaS administration
• Familiarity with platforms such as Okta, Slack, Zoom, Atlassian, and GitHub
• Strong troubleshooting skills and ability to independently manage issues through resolution
• Clear written and verbal communication skills
• Strong attention to detail and ability to manage multiple requests and priorities
• A security-conscious, service-oriented approach to supporting employees
• Interest in generative AI, automation, and emerging workplace technologies