Field Support Engineer - AI Server Systems
Tenstorrent · Tokyo, Japan · Tokyo
CHECKED 22H AGO
Infrastructureonsite
At a glance
Highlights
- Maintain high-availability AI infrastructure across data centers and customer sites.
- Handle on-site repairs, preventive maintenance and incident reporting.
- Collaborate with global engineering teams to solve infrastructure issues.
Ideal candidate
A hands-on, customer-focused support engineer who stays calm during incidents, communicates clearly in Japanese and English, and enjoys solving hardware problems on-site while growing expertise in AI infrastructure.
Requirements
- Experience maintaining x86 or GPU servers
- Hardware fault isolation for power, memory, storage, PCIe and GPU
- Hands-on Linux operations experience with Ubuntu, RHEL or CentOS
- Basic networking knowledge including L2/L3, TCP/IP, DHCP and IPMI
- On-site technical support experience at customer sites or data centers
- Experience creating incident reports and maintenance documentation
- Experience with diagnostic tools such as IPMItool, smartctl and nvidia-smi
- Business-level Japanese and English communication skills for global collaboration
Lab profile
About Tenstorrent
Builds high-performance RISC-V CPUs and AI accelerators with full-stack software for efficient AI computing.
What they build
- AI accelerators
- RISC-V CPUs
- AI software and compilers
Known for
- Custom RISC-V CPU development from scratch
- Full-stack AI hardware and software
- Performance, ease of use and cost efficiency
Key facts
- Founded in 2016
- Headquartered in Toronto, Canada
- Backed by Samsung and Hyundai Motor Group