CX Ops Specialist
Together AI · San Francisco
Infrastructureonsite$140k–$180k
At a glance
Highlights
- Own billing support triage while building automation that makes CX faster.
- Turn refund triage into agent skills and reliable automated workflows.
- First hire in new function with path to own RCA, CSAT and renewals.
What they offer
- Startup equity
- Health insurance
- Competitive benefits
Ideal candidate
Empathetic problem-solver who loves customer support and automation in equal measure. You spot repeatable patterns, document and fix root causes, and care about clear communication.
Requirements
- Experience in customer-facing support, customer success, billing support, program management or operations
- Knack for breaking problems into rules and steps for automated workflows
- Comfort working in terminal with curl/HTTP requests and JSON errors
- Strong written communication and empathy for non-technical customers
- Attention to detail with numbers, reconciliation and discrepancies
- Experience owning a ticket queue in Pylon, Zendesk, Intercom or similar
- Strong ownership, documentation and root-cause fixing habit
- Ability to manage multiple workstreams and switch context frequently
Lab profile
About Together AI
AI-native cloud for training and inference on large-scale GPU infrastructure for AI apps and agents.
What they build
- AI-native cloud platform
- GPU clusters for training and inference
- Platform for AI applications and agents
Known for
- Operating large-scale GPU fleets
- Automated infrastructure at massive scale
- Multi-site data center deployment
Key facts
- Over 1M developers
- Operates one of the world's largest GPU fleets
- Infrastructure managing tens of thousands of GPUs
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